Frequently Asked Questions

FAQ

How can i track my order.

You can easily track your order anytime by visiting our Track My Order page. Simply enter your order number and the email address you used at checkout to see the latest shipping updates.

As soon as your order is shipped, you’ll also receive a confirmation email with a direct tracking link for convenience.

Can I change or cancel my order.

Yes, orders can be modified or cancelled within a short time after being placed.Please contact us as soon as possible with your order number.

What is you return policy

We offer a 30-Day return policy on most items.Product must be unused and in their orignal packaging.

What payment methods do you accept.

We accept all magor debit and credit cards,Paypal,Apple Pay, and Google Pay.

Do you deliver abroad.

Yes, we deliver all over the world.

How long does delivery take.

That depends on the volume of orders to be processed and your location. It varies from 2 to 5 working days.

Deliveries abroad can take from 3 to 6 working days. Delivery details will be sent to you by email.

Make sure to read all our FAQs before contacting us, your question is probably already answered

Still need help?

You can contact us at contact@trensey.com or use the contact form below.

We will respond to all forms of contact within 24-48 hours.

Contact form

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